At Empress`s Secret Lash Studio, we value your time and ours. Please take a moment to review our policies to ensure a smooth and respectful experience for everyone.
Rescheduling & Cancellation
-
More than 24 hours’ notice:
You may cancel or reschedule your appointment free of charge with at least 24 hours’ notice.
➤ To do so, please send a text message to +1 (954) 706-1010. -
Within 24 hours:
Cancellations or rescheduling requests made within 24 hours of your appointment will result in:-
Loss of your deposit
-
A 50% cancellation fee charged to the card on file
-
-
Within 1 hour / No-Shows:
If you cancel within 1 hour, fail to show up, or do not respond to communication attempts once your appointment has started, 100% of the service fee will be charged. -
One-Time Grace:
Life happens—we offer one penalty-free cancellation within the 24-hour window. After that, the standard cancellation policy applies, regardless of circumstances. (This doesn't work for new customers)
Late Arrivals
If you arrive late, your appointment will still end at the originally scheduled time, and the full service price will apply. Please arrive on time to make the most of your session.
Health & Cleanliness
-
Do not attend your appointment if you are sick. If you appear unwell, your appointment may be canceled and rescheduled at our discretion.
-
Please arrive with clean, makeup-free eyes and lashes. Time spent removing makeup reduces your lashing time.
Satisfaction Guarantee
If you're not satisfied with your service, please contact us within 72 hours of your appointment to discuss your concerns.
If the issue is due to application or product, we may offer a complimentary 30-minute express touch-up.
-
Concerns raised after 72 hours, or when proper aftercare was not followed, will require booking a new service at full price.
Refund Policy
You are paying for the artist’s time, expertise, and the high-quality products used. Therefore, no refunds will be issued for any reason.
After-Hours Appointments
Need a last-minute slot? After-hours appointments may be available for an additional 25% fee on top of the regular service price.
Availability is limited and not guaranteed.